We Listen

Tell us how we can server you better.

The Philfire service team is always ready to listen. We value your ideas and feedbacks and consider them as an integral part of our operations. As we gather all your feedbacks and complaints, we get to learn more from our customers and take action to improve our products and services to meet our customer's needs. It is our goal to continuously improve the way we can serve our customers better.

At Philfire, you are assured that complaints and any form of dissatisfaction will be treated with full confidentiality and immediate importance. Kindly fill up the feedback form below and tell us what you think.

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Official Receipt No.:If you are not a policy holder, just leave it blank.

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We offer you our service guarantee.

Our service team will get in touch with you within 3 working days upon receipt of your feedback. In cases where your complaint takes longer to resolve, our service team will update you every 3 working days from the last communication. In the event that your complaint is not handled to your satisfactory level, you may send an email to our Operations Head at customerserv@philfire.com.

We'd like to know if we gave you good service.

Want to give us a pat on the back for a job well done? Our service team aims to give you good service at all times and we would appreciate you telling us how well we have served you. This will encourage us to continue our best practices and find more ways in serving you better. So if you want to pay our service team a compliment or commend a good job done by any of our team, kindly CLICK HERE. *

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Philfire Agent

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Philippine Fire and Marine Insurance Corp.
5/F Lepanto Building, 8747 Paseo de Roxas, Makati City (Head Office)
Email: customerserv@philfire.com.ph
Phone: (02) 892-2981 to 85
Fax: (02) 813-6163
Fax: (02) 659-6596